gayo Platform Privacy Notice
This page describes what we collect when you use gayo and how we keep that data protected. We understand that privacy matters—especially when you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, and e-wallet. Your account details, transaction history, and personal information are handled with care under this privacy framework.
We collect only the information we need to operate our platform, process your deposits and withdrawals, and comply with Indonesian financial regulations. We do not sell your data to third parties, do not track you across unrelated websites, and do not share your betting history with marketers.
Read the sections below to understand exactly what we collect, how we use it, who has access, and what rights you hold over your own information.
What We Collect on gayo
We collect information in two broad categories: account data and activity data. When you register on gayo, we ask for your email address, phone number, full name, date of birth, and a government ID number. These details are required to verify your identity and comply with financial regulations in Indonesia.
We also collect activity data—information about how you use gayo. This includes your betting history (which markets you wager on, when you place bets, how much you stake), your deposit and withdrawal records, and your account balance. We do not record your password in plain text; we store it encrypted so even our staff cannot read it.
We collect cookies and device information when you visit gayo. Cookies help us keep you logged in, remember your preferences, and understand which sections of the sportsbook you browse most. Device information includes your browser type, operating system, and IP address—purely for security and site analytics.
How We Use Your Data
We use your account data to process your deposits and withdrawals. When you fund gayo via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we pass your payment details to the payment processor and receive confirmation of the transaction. We log this in your account so you can track your funding history.
We use your betting history to calculate your tier level, weekly cashback percentage, and referral bonuses. This is purely internal—we do not share this data with advertisers or analytics companies. We also use your contact details to send account notifications (password resets, withdrawal confirmations, tier updates) and respond to your support inquiries.
We analyze aggregate, anonymized data (patterns in which markets draw the most volume, which payment methods are most popular) to improve our platform. This analysis never identifies you personally—we look only at trends across all gayo users.
Third-Party Processors and Data Sharing
We work with payment processors to handle deposits and withdrawals. When you request a withdrawal to your mobile banking, local payment, online payment, or e-wallet account, we share only the information necessary—your account name and the amount. The payment processor keeps that data under their own privacy terms.
We also use hosting providers to run our gayo servers. These providers may be located outside Indonesia. Our contract with them requires they use your data only to provide server capacity and do not access your account details unless we explicitly ask them to troubleshoot a technical issue.
We comply with Indonesian financial regulations and may share information with government authorities if required by law—for example, if a court orders disclosure in a legal proceeding. We will not do this voluntarily or for marketing purposes.
Your Rights on gayo
You have the right to request a copy of all personal data we hold about you. You can ask us to correct any inaccuracies in your name, email, or other account details. You can also request deletion of your account and associated data, subject to legal and financial record-keeping obligations—we must retain transaction records for regulatory compliance.
- Access your data: Request a copy of your personal information held on gayo
- Correct errors: Update your name, email, phone, or other account details
- Delete your account: Request account closure (financial records retained per law)
- Object to processing: Opt out of non-essential cookies and marketing emails
To exercise any of these rights, contact our support team via in-app chat or email. We will respond within 10 business days.
Cookies and Tracking on gayo
We use cookies to keep you logged into gayo and to remember your language and interface preferences. These are essential—without them, you would be logged out every time you refresh the page. We also use analytics cookies to count how many users visit each section of gayo and understand which games are most popular. These help us improve the platform.
We do not use tracking pixels or third-party advertising cookies on gayo. You will not see ads following you across the internet based on your gayo activity. If you prefer to minimize cookies, you can adjust your browser settings, though some cookies are necessary for gayo to function.
Data Security on gayo
We protect your data with encryption (HTTPS), secure password storage, and access controls. Our staff can view your account details only if needed for support or compliance—and their access is logged. We do not keep passwords in plain text; we use cryptographic hashing so even we cannot read your password.
Our servers run standard security software and are monitored for suspicious activity 24/7. If we discover a data breach, we will notify you and relevant authorities as required by law. We maintain regular backups so your account data is not lost if hardware fails.
Jurisdiction and Contact
Our gayo platform operates in Indonesia and supported jurisdictions. If you access gayo from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is governed by this privacy notice and Indonesian data-protection law. Our servers may sit outside Indonesia, but we remain responsible for how your data is handled.
If you have questions or concerns about how we handle your data on gayo, contact our privacy team via in-app chat, email, or the contact form in your account settings. We aim to respond within 10 business days. If you believe we have violated your privacy rights, you may lodge a complaint with the relevant Indonesian data-protection authority.
Policy Updates
We may update this privacy notice to reflect changes in our practices or Indonesian law. We will notify you of material changes via email or a prominent notice on gayo. Your continued use of the platform after an update means you accept the new terms. You can always request the previous version of this notice if you wish to compare changes.