gayo Casino & Sportsbook Service Notice

Our services on gayo are available only in jurisdictions where local law permits online wagering. You are responsible for verifying that your access to and use of gayo comply with the laws of your own jurisdiction. We do not offer our platform in territories where online gaming is prohibited.

This legal notice clarifies our operational boundaries and your responsibilities as a gayo user. We operate sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, and international tournaments), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. All our deposit and withdrawal options—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—are available in supported jurisdictions only.

Read the sections below to understand our service scope, your account eligibility, how we handle account verification and disputes, and how to contact us with legal questions.

Service Availability and Jurisdiction Notice

We at gayo operate our casino and sportsbook under the principle that our services are available only where applicable law permits. You must verify independently that your country, state, or territory permits access to and use of online wagering platforms. We do not provide legal advice on this matter—that responsibility lies with you.

If you access gayo from Jakarta, Surabaya, Bandung, Medan, or Semanam, or from any other territory, you confirm that you have verified your right to use our services under your local laws. We will not knowingly accept users from jurisdictions where online wagering is explicitly prohibited by law.

We reserve the right to restrict or terminate access from any territory without notice if we determine that offering services there violates local law. We also reserve the right to modify the list of supported jurisdictions at any time. If your territory is no longer supported, we will return your account balance to your verified payment method within 30 days.

Account Eligibility and Age Requirements

To open a gayo account, you must be at least the age of majority in your jurisdiction. In most territories, this is 18 years old; in some, it may be higher. You are responsible for verifying the minimum age requirement in your own jurisdiction and confirming that you meet it before registering.

We conduct identity verification on all accounts before allowing withdrawals. You must provide your full legal name, date of birth, government ID number, and contact information. We do not accept fake, borrowed, or second-hand identities. If verification fails, we suspend your account and return your balance to the payment method you used to deposit.

• Age verification: You confirm you meet the minimum age requirement for your jurisdiction
• Identity verification: You provide accurate legal identification before withdrawal
• One account per person: You may not open multiple gayo accounts or use another person's identity
• Jurisdiction compliance: You are solely responsible for verifying legal compliance in your location

Prohibited Use and Account Closure

We prohibit the use of automated tools, bots, or scripts to access gayo. We also prohibit account transfers, account sharing, and use of gayo from restricted jurisdictions. If we detect prohibited activity, we reserve the right to suspend or close your account immediately and forfeit your balance.

If we close your account for prohibited use, we will not return your funds. If we close your account for any other reason (such as departure from supported jurisdictions), we will return your balance within 30 days to your original payment method.

Data Privacy, Security, and Compliance

Your personal and financial data on gayo is protected under our privacy policy (see the full policy on this site). We encrypt all data in transit and at rest. We do not share your betting history or account details with third parties except as required by Indonesian financial regulations or valid legal process.

We comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements. If we suspect your account is being used for money laundering, terrorist financing, or sanctions evasion, we are required by law to report this to authorities and freeze your account. We will not notify you beforehand of such a freeze.

Our platform logs all deposits, withdrawals, and wagers. We maintain these records for regulatory compliance and may provide them to authorities upon legal request. By using gayo, you consent to this record-keeping and potential disclosure to authorities.

Limitation of Liability and Warranty Disclaimer

To the extent permitted by law, gayo is provided "as is" without warranties of any kind. We are not liable for losses arising from your use of gayo, including betting losses, technical outages, payment-processor errors, or third-party fraud. You use gayo entirely at your own risk.

We do not guarantee continuous availability. Our service may be interrupted for maintenance, updates, or security reasons without advance notice. We are not liable for losses incurred due to such interruptions.

Dispute Resolution and Contact

If you have a dispute with gayo, contact our support team via in-app chat or email. We will investigate your complaint and respond within seven business days. If you remain unsatisfied, you may escalate the matter to our designated compliance officer, whose contact details are available through our support team.

For formal legal inquiries, contact our registered agent. We do not accept service of legal documents via email. Our legal team will respond to valid service of process in accordance with applicable law.

Final Note: Your Responsibility

This legal notice makes clear that you bear responsibility for verifying that your use of gayo complies with your jurisdiction's law. We provide a platform for wagering, deposit, withdrawal, and account management. The decision to use gayo is yours alone.

By creating a gayo account, you acknowledge that you have read this legal notice, understand it, and agree to be bound by it. If you do not accept these terms, do not use gayo.

Related legal pages

We at gayo operate with transparency and in accordance with the laws of supported jurisdictions. If you have questions about this notice or need clarification on any point, contact our support team. We are here to help you understand the legal framework governing your use of gayo.